Quote:
Originally posted by FrazT:
<BLOCKQUOTE>Originally posted by Neil Dejyothin:
<BLOCKQUOTE>Originally posted by FrazT:
<BLOCKQUOTE>Originally posted by Gudge:
<BLOCKQUOTE>Originally posted by FrazT:
I hope, that as part of your recruitment, you are also looking for a computer expert to put some input into your Support for PC Users forum??
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every time we look in that forum you've already replied to the threads

</BLOCKQUOTE>
You tell me that you will look after the forum and I will happily back out- I was away from the forums for 5 days at the start of April and there was one reply from SI in my absence. I respond in that forum to help others who have not been getting any help in there for months.
If you confirm that SI will cover that forum, I will stop today. </BLOCKQUOTE>
FrazT, going forward, this is something we will be looking at improving and we agree it's something we need to do better with. That falls outside of these testing positions though.
We will however always welcome additional assistance, so thank you for the time you've put in there and hopefully you will continue to do so, even when we do make improvements here.

</BLOCKQUOTE>
Neil- thanks for the reply and I was aware that my original post was a bit tongue in cheek about my pet concern. When I contacted Steve Cox early in February, he advised that SI were looking for a dedicated person to monitor the Support forum and my question was asked because of hearing no other news or input in the forum.
I am happy to help up to a point but feel strongly that people who have just got the game and cant get it to work, for whatever reason, are much more deserving of SI support than they currently get.
I therefore look forward with interest to seeing what your plans are. </BLOCKQUOTE>
That's still the case and it will become more obvious over a period of time. The important thing from our side is that we take our time to get the infrastructure right.
It also ties in with our desire to work closer with the community and improve the general atmosphere and vibe across these forums as well as the experience. For example, we will be moving to new forum software over the coming months but these things do take some time to plan properly and put into place.