Gaussian

There is a reason why I asked you to mail it.

No.

Gaussian

Thanks for the E-mail. I opended the file in Photoshop CS, CS2 and CS3 and never had a problem with save for web, that menu entry is not grayed out and I can open it without a problem.

So obviously it's atechnical issue and most likely there is something wrong with your installation. Like I said earlier, have you tried resetting your preference file? I use Windows and don't know the shortcut for the Mac, but I'm guessing here that it's holding down shift+control+option when you start Photoshop. This fixes in general a lot of problems people have, please try it.

If that doesn't help I would really consider unistalling Photoshop, make sure that there are no leftovers and reinstall. Of course contacting Adobe is another option.

denise beaulieu

Thank you for all that you have done.

I tried the control/shift/option & nothing changed.
If it's a tech. issue i'm screwed because i downloaded online from price slash software, don't have the program to uninstall & re-install, i would have to buy the program again. #%*@ !
I checked out my preferences but i have no idea what i am looking at.... what would i need to change????
any other suggestions?

Thanks for all your time, Denise

ronmatt

Ah the joys of unsupported software ( why wouldn't you have backed it up on disk before installing? ) I'd do a couple of things, first, contact the people who require a .gif and see if they'll accept a different file format. Maybe a .png. second, save it as a .png, put it on a stick or disk, go to a friend who has a working version of PS and make your .gif. ( they can do it with Paint as well, if they have a windows pc ) Or third, maybe someone here will save it for you.

Gaussian

They announced on their web site: "WE ARE NO LONGER ACCEPTING ORDERS. THANK YOU." Their product section is empty.

This all doesn't surprise me.

I'm sorry you've learned this the hard way, we continue to warn people for these sites. If in doubt about cheap offers, always ask Adobe or people on forums like this. Any cheap offer of any Adobe product should always be treated with great suspicion, also private sales.

Btw, if you downloaded the program, then where is this original file? \:/