berniemac

PS refuses to load. Instead it immediately uses 95+% of my CPU & displays a message along the lines of ?Cannot import clipboard due to insufficient memory (RAM)?

I have 768 Mb of RAM & my cache is set to 2274Mb.

ladyfinger007

Welcome to PsG!
Which cache is set to 2274Mb? the scratch disk? The windows pagefile?
Try to delete Photoshop preferences: hold CTRL+ALt+Shift as soon as Photoshop loads.

berniemac

Hi, by cache I mean the normal windows virtual memory.

Have just tried the CTRL_ALT_SHIFT trick and it asked if I wanted to delete PS settings, to which I answered Yes.

I now have an error saying "Could not import the clipboard because an unexpected end-of-file was encountered.

Many thanks.

ladyfinger007

Have you changed the registry setting "always import clipboard"?
Have you tried to make a copy of some text, (a CTRL+C) to erase what causes problems in the clipboard?

berniemac

Haven't edited registry (as far as I'm aware - wouldn't know how to go about it!)

Emptied clipboard, re-booted PC, still won't complete loading PS. Program hangs, using 98% of CPU

Gaussian

Open Notepad, type some text, select it and press CTRL+C to copy the text to the clipboard. This will often solve the problem.

berniemac

Tried that, although the error message doesn't apear, the program still hangs.

This has beaten me, appreciate your effoerts though, guys 8))

ladyfinger007

So, if you did delete the preferences, and it did not fix anything, your next step is to uninstall / reinstall Photoshop.

Note to other users: reinstall should only be tried after deleting prefs, as a reinstall seldomly cures problems, will not delete preferences, and in a vast amount of the cases, deleting prefs does fix most problems, and is a very fast procedure.

Bernie, Ps did work before? did you add any software/hardware recently, change some settings?

Gaussian

So, like Pierre said, has something changed. I'm almost 20 years in the computer business and I can tell from experience that the majority of problems don't appear out of nowhere. It could be a user change (hardware, software), automated change (automatic updates), recent computer crash, power outage, a computer move, etc.

To give you an example; a while back someone at work had a problem booting his computer. I asked whether he changed something, "Nah", he said, "I only moved my computer". Bingo, because it turned out that the move caused one of his memory sticks to become lose. Another day I saw a guy drilling a hole in a wall, thought to myself "Let's hope he doesn't hit any cables". 10 minutes later everyone wondered why our mainframe went down, I wasn't suprised, turned out that the guy indeed hit a cable. 8}

So please think hard; what has changed?

berniemac

Problem solved (eventually!)

What I forgot to mention to you was that this was a new installation.

It seems that PS has a problem with UK keyboards when the language is set to Welsh. The 9.0.1 update deals with this.

More info at http://www.adobe.com/support/techdocs/332798.html

Thanks for your efforts guys.