ToXin

Hi, I havn't posted in the forum yet because reading other posts has given me enough to learn , but now I can't find the post that contained information about PS crashing when using a Wacom.

I have reset the preferences and also removed the 'pen tools', at least I think I have, but I'm still sometimes getting a crash when I use my new tablet , so it's just an expensive desk ornament at the moment.

I'm running 98SE with 512Mb, of which 470Mb is set for PS(5.02) and a whole HD partition for the scratch disc - rightly or not I don't know. Previously I've had 50+ layers in a .psd so I don't think I'm pushing the limit of my PC.

Any help or avenues for research would be greatly apreciated.

Thank you for your time.

vogonpoet

gonna wing it a bit here, as I am not an expert in Hardware stuff.

I use a graphire 4x5 (smallest cheapest) wacom, and if I recall correctly , I had a few problems installing the wacom drivers for the tablet. I think I think to do it a few times, before it finally worked. I too am using 98se, so my first advice is to uninstall/reinstall the driver , this time paying very close attention to instructions.

This might help.

Have you checked under your settings--->control panel--->system--->device manager for any confllicts that might appear when you have installed your wacom? Sometimes you may see a conflict, that might be a cause of your probs.

::edit:: you might also (if you havent already) try checking over at the adobe forums, or at the wacom website, for any topics that might cover this as a 'known' issue. Quite often, probs like this are not unique, and there might already be a solution. Just anothr thought

Sorry I cant be of any more help, I think Mark, Erik or Kiwi maybe be of more help with this question.

Hope ya get it sorted

ToXin

Thank you for replying ~Vp~

Yes, I did have some trouble with the original installation of the drivers, totally my fault, I then got the updated ones from the Wacom site and re-installed them, I think correctly.

There does not appear to be any conflicts in the system, I forgot to say that my tablet is a USB, plugged into a 4 port hub. The other devices are idle when I use the tablet but I checked by plugging the Wacom directly into the PC - I still have the same frequency of crashes.

I did visit the Wacom forum - a bit of a ghost town [stuned] -but nothing there about this, nor at Adobe. I did however find some useful information on getting rid of the 'wobbles' (pointer stutter) and altered my monitor refresh rate to stop RF interference.

kiwi

Hi guys


ToXin what model is your tablet...ie Intuos,Graphire etc?



When you place your pen on your tablet does the little led indicator change from red to green?


Also under HELP there is also diagnostics.Check that all switches are open and that when you press your pen or mouse button that it updates in the list


Pentools hangs out in the PS plugins folder,but you have to place it there yourself.Pentools has caused issues for people which is a pain because they are great plugins.


Try raising the memory alloted for the Wacom control panel also

If none of this has helped go to Wacom and use the support link and mail them your concerns.They usually mail back within 2 - 3 days are very friendly and helpful


Good luck


Stu.

ToXin

Thank's for replying kiwi

oops, left out tablet type [doh] - A4 intuos2, the diagnostics shows up that everything is working, it registers all the buttons and tilt / pressure.

Not sure where to adjust the memory for the tablet control as you suggest [confused] (can't find it - yes I'm stupid)

kiwi

Join the club I am as thick as two of those long thingies


I am using a Mac so for memory I click on my alias > file show original > get info >memory,then I browse to memory in the pop up list,from there a memory adjust window should open......thats for a Mac though.


If the switches are all showing up as open then I asume it must be the connection somewhere,unless it is starved of memory which is doubtful.So none of your other USB devices cause this problem when connected straight to the PC?


I started using PS from 5.5 so PS 5 is tablet friendly?....yes.


A friend of mine uses a Wacom on her PC and had a few hassles with crashes when she first installed I will give her a yell she is also a member here


Stu.

ToXin

I actually disconnected the other devices from the hub just in case, but it's still crashing occasionally, although only once so far today... but the night is still young.
I'm still trying to find if there's a memory setting for the tablet itself, like I said to begin with PS has 470Mb to play with.

kiwi

Ya the tablet has its own control panel which you set an amount of memory to


I forgot to mail Rose [doh]


I will do it now


Stu.

kiwi

If you have 512m and 470 set to PS that does not leave a hell of a lot of memory for your OS let alone anything else .Set your memory to 400m for PS and see if that helps.I have 512m as well and I set 400m to PS because my OS usually asks for around 50m all on its own and with another 70 on standby I know I am safe .


Try that ToXin


Stu.

ToXin

Thank's for the suggestion[excited]
In the preferences where I can specify the memory fpr PS - it asks for a %age which I set to 100% - this just happens to be 470Mb. I did have the crashing problem before I altered this, the default was 75% so I'll put it back.

I've been through the tablet control pannel, perhaps this time I'll look more closely.[righton]