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My O2 contract (12 month high street) 'expired' yesterday and I'd like to transfer from this to an O2 online tariff with a K850i when the phone becomes available. I understand that the online and high street functions of O2 operate as seperate companies and that such a transfer may well involve a PAC request, etc.
My queries relate to how the two seperate functions operate and how much, if any, crossover there is.
1. Do both functions use the same telephone customer service teams/numbers and can you get the same results from each - eg sort upgrades, ammend tarrifs, etc? Or is there still more of a focus on emailing for Online customers?
2. Does it nowadays cost the same to call either function's customer services? I seem to remember that Online customers used to be charged much more.
2. Do O2 High Street Shops offer any support to Online customers? - eg repairs, phone loans, etc?
I was on the online tariff and when my phone was up for renewal went into a store to have a look at the phones with the intention of getting a feel for one then ordering it online.
A sales assistant came over and told me I could do it all in-store so I stayed on my online tariff, got the phone I wanted for free and took it away the same day. They also said that if there were any problems to contact the store.
I wish I could find this somewhere oficial. The website seems to be either out of date or incredibly vague and the guys in the local O2 shop here didn't seem to know!!
O2 Mobile contracts - A few queries 
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