If you have a sports package they should make sure you have it.
I am having a similar hassle here cause
Prem TV rights changed to a better package (in terms of general entertainment) but the Champions League is with the previous package so you dragged over hot coals paying for it and committing to all sorts just for the pleasure. Twats
They always seem to remove channels in these cases, never turn on your TV and you got a nice new one, eh
I get Eurosport News, wish we got Sky Sports News though