retired_daungst110

Wonder if someone can help me,

I signed up to BT line rental + free calls at weekends about 2 weeks ago, but want to go onto a Virgin Media deal (Needs a Virgin phone line).

It's a 12-month contract, but is there any way of buying out of it?

retired_srini_aug1

do you have to have a virgin line, cant you just use the bt one.

retired_shahzadmasih

14 day calling off period?

retired_princesspouty

There is a cooling off period for contracts which must be provided so you should be ok.

Check out the Trading Standards website.

retired_daungst110

Cheers guys.

Will investigate ASAP, I signed up on September 5th.

retired_princesspouty

You should have documentation for the service by the way. I think they're legally obliged to tell you how long you have, and how you can cancel.

retired_daungst110

They've never sent us anything. We signed up over my mobile phone and they connected our phone line without any documents.

Also, what reason should I give for cancellation?

retired_princesspouty

I think they have to notify you of your right to cancel.

If you're within a cooling off period then you don't need a reason.