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Phone contracts being updated by 3rd Parties - without your signature
At the end of last month I was coming to the end of my Flext contract, and I got a call from someone about 3 weeks ago offering me a better deal.
At first I initially agreed to it, mainly cause he said he'd send me an agreement and I had to sign and return it.
Now later after looking into it i felt it wasnt worth the effort, as to be frank I hardly use my phone.
So as I hadnt signed anything I presumed that nothing was going to happen with it, and was just going to cancel my contract before the end of the next cycle.
So I phoned up T-Mobile on Friday to find out that I had already been switched onto a new 18 month contract dispite not signing anything at all, in addition I was apparently 2 days outside of a 2 week grace period in which I could cancel it, needless to say I was a bit ****ed off. I'm rather confused as to how they can legally do this? I didnt sign anything and it was a third party T-Mobile told me that did it. I mean that in theory means any contract could be adjusted etc?
Anyone else had any experience of this\any chance that there is anything i can do.
The woman who took my phone call said its just not possible to cancel the deal with out paying a release fee. Which i'm not doing :thdn:
09-17-2007, 03:12 PM
Phone contracts being updated by 3rd Parties - without your signature Post #2
They're talking out of their arse. Phone them again and ask to speak to the maanager. Explain that in order for there to be a legal contract, both parties need to intend to create legal relations, which you did not. Therefore you are in no way obligated to pay. Explain that you are canceling your direct debit and expect to hear no more about it.
If they still give you grief, write a formal letter explaining the situation and explaining how a (cough trainee cough) solicitor told you they were talking out of their arse.
09-17-2007, 03:25 PM
Phone contracts being updated by 3rd Parties - without your signature Post #5
what they said was T-Mobile when extending contracts dont require a signature and give customers a two week extension to change their mind
now this 'third party' who contacted me, not sure how they got my phone number tbh.. probably from the company i bought my phone from i guess.. anyway he said i'd need to sign something for it and return it. So i just presumed it hadnt even gone through
Anyway.. i see a phone number on the ofcom website, i'll give them a call after work I think.
09-17-2007, 03:34 PM
Phone contracts being updated by 3rd Parties - without your signature Post #6
Yeah, if you call ofcom now they will just advise you to go through the service providers complaints system before they do anything.
Call TMobile, start keeping records of times that you spoke to them, take names of everyone you speak to and what they tell you.
Tell them that you intend to put your complaint to them in writing: they will hate this. When I worked for Vodafone they estimated that as soon as a customer wrote a letter of complaint, that automatically increased the cost of dealing with the issue by £150 straight away.
09-17-2007, 06:10 PM
Phone contracts being updated by 3rd Parties - without your signature Post #9
Originally posted by eyeofthEtigEr:
its not the service provider who the contract is with, its with the agent, aka the company who phoned you up. you need to start wrighting to them
alternatively. lodge complaint with consumerdirect.gov.uk and they will advise ya acrodingly.
You don't really get the concept of an agent do you? The agent signs him up TO the service provider.
Phone contracts being updated by 3rd Parties - without your signature 
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