eyeofthEtigEr

yep, and if the agent has lied/mislead, there the ones in breach, not the service provider.

Fat Bhoy Tim

That may be so, but the agent is the introducer. Once the contract has been signed they're out of the picture.

It's your job to deal with the provider, and the providers job to bollock the agent (possibly in conjunction with offcom).

eyeofthEtigEr

As i have been lead to believe by trading standards officers, theres 2 parts of contratc, 1 part with network provider, for the service, then part with the agent, for things like cash back offers etc. so if the agent goes bust, the network provider isnt responsable for the cash back side.

But in this case, if the agent has said to the network provider the customer agreed to a new contract, when he hasnt. there in breach, so id would normally advise to get back in touch with then, in writing requesting a transcript of call. By all means contact the network provider, but they prob just going to say nothing they can do, unless the agent contacts them.

Cobbler

They would be lying if they said this.

Fat Bhoy Tim

And you'd still need to go the network provider first to initiate the cancellation (or temporary cessation) of the contract.

Your contract is ultimately with the service provider, so they require notification of the situation in advance.

eyeofthEtigEr

yer fair enough. but basically both dont care as long as they signing ya up getting ya money. Best bet write to both, then call for trading standards if that doesnt resolve it. Make sure you write recorded delivery lettes and keep copies.

Fat Bhoy Tim

Can't disagree with that advice :thup:

Gav Stone

What the Rocky fan said. Copies of all letters, dates and times of every call, along with the name of the person you spoke to.