retired_vini

My cd/dvd drive has decided to stop working checked device properties and it says this
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Ive tried updating the drivers and they are fine ive also tried rolling back to a previous restore point with no luck anyone with any simple fixes before I email dell.

retired_vini

Anyone

retired_dawn12302

Uninstall the drive in Device Manager.

Reboot.

retired_vini

Already tried that when it reinstalls same problem

retired_dawn12302

buy a new drive, then.

retired_vini

No way its under guarantee with dell was just hoping to fix it without the hassle

retired_dawn12302

It would appear hassle is your only option.

retired_vini

Yup

retired_superpenners

Sounds like you have a hardware conflict tbh.

On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard. Click Uninstall, and then click Scan for hardware changes to load a usable driver. Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration

retired_vini

Cheers mate will give it a go :thup: