retired_lohmannj

I bought a bike last Friday from a local company at the freshers fair, as did 2 of my friends who bought the same bike. Already all 3 of us have had problems with the bikes, my pedal snapped off on thursday and the other two have similar problems and one with the gears.

Its under guarantee for a year, but i dont want to have to be taking it in for repairs every week. I have also discovered that this particular shop has a reputation for selling shoddy bikes, something which i wish id been told last week!!

My understanding of the consumer rights is that if a good is not fit for purpose or of satisfactory quality then i am entitled to a refund, something which the shop is denying.

Can anyone help me with the best line of attack in order to get a refund?

retired_princesspouty

Consumer Rights

This website in general will give you the info you need.

retired_katie14

Give them nothing, but take from them everything.

javier

if fault within first week or so, then legally you havent accepted the goods, and if they become faulty, you can reject and request a full refund nder the sale of goods act, stop using goods, and put in writing with recorded delivery letter making time of the essence for a full refund.

WWW.consumerdirect.gov.uk has template letter to use.....