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arrrgh sky broadband customer services or whatever!
I have a fault with my wireless interent. Here are the facts - I can connect to the interent via the router with a etwork cable but my laptop will not find the wireless network. Before ringing sky i got my mum to bring her laptop round and that too would not detect the wireless network.
So i ring the technical support line:
Call 1: Lady (who can barely speak english) doesnt even ask what my problem is just fires straight into how many lights on your wireless router, i have to stop her and ask 'does she not want to know what problem I have first' So i tell her. She tells me to check the device manager etc, network connections etc - I tell her again the problem is the network is not being detected and I can connect via network cable. She just keeps reading thru a default list of steps without even considering what I have said eventually I just hang up - Idiot!
Call 2 - having done the identical thing again my mobile loses signal and i am cut off
Call 3 - explain the fault again. Again have to check device manger etc etc etc on the phone for ages. I explain again the problem is that I cannot connect wrielessly due to the network not being detected and i know its not my laptop as I have tried with another laptop and got the same error.
Lady asks how close are you to the router, i say about two yards, she suggest I MOVE CLOSER FFS - i say ' dont you think me having to be on the floor 10cm away from the router to check for a connection slight negates the reason for having wireless in the first place. I suggest that there is a hardware fault on the router she says 'they always send a signal' I ask what if they break, she repeats they always send a signal.
The call has been going on for 25 minutes, after we have exhausted the list fixes I again describe the problem she goes away to talk to a 'manager' she comes back to tell me that the fault is on my laptop. I say it cant be because I have tried another laptop and that cant detect the signal, i then ask to speak to her manager. She goes away and comes back and says he is too busy to to talk to me and a supervisor comes on.
We go thru the whole damned list of fixes again before after 50 odd minutes, he tells me that the fault is on the wireless router and they will send me a new one within 5 working days.
absolute ****ing cretinous half wits.
10-31-2007, 01:51 AM
arrrgh sky broadband customer services or whatever! Post #2
tbf the lights thing is a valid question. My router has a light on the front that lights up when it is broadcasting a wireless signal. If that were off I would know to enable broadcasting.
10-31-2007, 01:57 AM
arrrgh sky broadband customer services or whatever! Post #3
Originally posted by sean_oc16:
tbf the lights thing is a valid question. My router has a light on the front that lights up when it is broadcasting a wireless signal. If that were off I would know to enable broadcasting.
maybe it is but if i ring up to log a fault I expect to asked what it is before someone tries to fix it??
10-31-2007, 02:02 AM
arrrgh sky broadband customer services or whatever! Post #4
Originally posted by theboydonegood:
<BLOCKQUOTE>Originally posted by sean_oc16:
tbf the lights thing is a valid question. My router has a light on the front that lights up when it is broadcasting a wireless signal. If that were off I would know to enable broadcasting.
maybe it is but if i ring up to log a fault I expect to asked what it is before someone tries to fix it?? </BLOCKQUOTE>
heh, like the helpdesk at work
"Hiya yeah I've got an issue with my PC"
"do a reboot"
quite literally all they ever say
10-31-2007, 02:06 AM
arrrgh sky broadband customer services or whatever! Post #6
Originally posted by Spacecowboy:
<BLOCKQUOTE>Originally posted by theboydonegood:
absolute ****ing cretinous half wits.
She was probably thinking the same about you tbh. Call centre staff don't set the rules, they just have to follow them. </BLOCKQUOTE>
and thats why call centre operatives are generally mindless brain dead imbeciles.
FFS if i have explained already that the problem is not unique to one laptop how does that lead anybody to the conculsion that my lapptop is faulty, oh and the move closer comment, a wireless connection that can only be used within a 1 foot rdaius of the router is ok is it??? I know rules are rules but ffs use some common sense.
i shall be ringing sky tomorrow to complain about this farce and they can either reimburse my calls to them or I will cancel my, TV, broadband and home calls.
10-31-2007, 02:10 AM
arrrgh sky broadband customer services or whatever! Post #7
Originally posted by theboydonegood:
<BLOCKQUOTE>Originally posted by Spacecowboy:
<BLOCKQUOTE>Originally posted by theboydonegood:
absolute ****ing cretinous half wits.
She was probably thinking the same about you tbh. Call centre staff don't set the rules, they just have to follow them. </BLOCKQUOTE>
i shall be ringing sky tomorrow to complain about this farce and they can either reimburse my calls to them or I will cancel my, TV, broadband and home calls. </BLOCKQUOTE>
Sky will never be able to continue if you cancel, dont do it.
Seriously tho, it is a pain in the arse calling any call centre, but in all honesty the person on the other end cgaf if you cancel, or complain. If a company doesnt care about them, they aint gonna care about the company or the companies image.
10-31-2007, 02:13 AM
arrrgh sky broadband customer services or whatever! Post #10
arrrgh sky broadband customer services or whatever! 
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