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A supermarket has apologised after a member of staff refused to sell alcohol to a grandmother because she did not have any ID.
Tina MacNaughton-Jones, 47, of Worthing, Sussex, was told she could not buy wine at the town's Waitrose because she could not prove her age.
Her 22-year-old daughter, who had ID, offered to buy the wine but was refused because she might "give it to her".
Waitrose said a member of staff had been a "little overzealous".
'Are you serious?'
Grandmother-of-two Mrs MacNaughton-Jones said: "I said 'Are you speaking to me?' because I thought she might mean my daughter who was with me and she's 22.
"And she [the member of staff] said 'yes'. So I said 'No I haven't got any ID on me' you know, are you serious?
"She said 'I don't think you look old enough'. So then my daughter said 'Well, I'm 22, you know this is my mum'. And I said this is my daughter and she said 'well I don't believe it'."
Her daughter was then told she could not buy the wine despite having ID because she may have given it to Mrs MacNaughton-Jones.
A spokesman for Waitrose said: "As a responsible retailer, we work hard to ensure we only sell alcohol to those who are entitled to buy it.
"However, on this occasion it appears we were a little overzealous and apologise for any embarrassment caused."
You couldn't make it up.
11-13-2007, 05:50 PM
Which One Of You Tuggers Works At Waitrose? Post #2
Can sort of understand it where they have to, as company policy, ask the customer to verbally confirm they're over 18 (As Morissons did near me when they'd already been caught twice selling to U18s and were terrified of losing their license) but to actually demand that a 47 year old produces ID is just bonkers.
Checkout operator obviously needs a good slapping.
11-13-2007, 06:05 PM
Which One Of You Tuggers Works At Waitrose? Post #6
A cashier in Iceland (the shop, not the country) refused me alcohol because she said I looked under 21 (I'm 26). After some protestation she asked her colleague whether she could serve me, who said 'God yeah, he looks about 40'.
Such an emotional rollercoaster
11-13-2007, 06:56 PM
Which One Of You Tuggers Works At Waitrose? Post #10
I got refused fireworks at Morrisons the other day because i didnt look 21. I'm 23. I would never take something like that as a compliment but i can understand someone saying that to me.
If i was 47 and being refused wine that i had gone out to buy i wouldnt be too happy. I just dont understand why they are making a fuss over people clearly old enough buying products you have to be 18 to buy.
Which One Of You Tuggers Works At Waitrose? 
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