retired_derek

is it ok for myself and xbilly as people who have worked as IT support staff in some way for the NHS to smugly look down on batch and Paul as users?

retired_gitfresh

*shudder*

The number of hysterical wives/husbands/brothers/sisters/relatives in general i've had ring me up because of that very problem is frightening.

Our system does all the other mad stuff you mentioned too but the letters to families of deceased (or "expired" as the system puts it) patients is the one thing i hate having to deal with.

retired_gitfresh

that depends if you know as much as our IT staff - i.e nothing.

If you ring them and it's not for a password resetting (they are ffb at that tbf) its a case of "restart it", if that doesnt work it's "ooooooooo................i dont know what that error message means", or such like.

retired_jorie

It doesn't help that governmental IT solutions are decided by committee, made up largely of non IT literate users, that the end product fails to provide effective solutions.

It is important to remember that the end product is usually very different from the original concept presented by the software company.

retired_jorie

Reading out error messages to support staff is unlikely to result in a solution, what they need to understand is the process(es) that resulted in the issue occuring.

retired_bigsean999

xbilly pretending like he knows.

Bless him xxx

retired_derek

"don't know what that error means"?



Do they not have google?

retired_jshendel

Takes 5 hours to reset passwords on this new system. Oh and forgot to mention if you do attempt to try and correct your mistakes, it can corrupt the database

retired_prettygirl9156

"miscellaneous errors of an unknown origin" tbh

retired_derek

oh and turn it off and on again is a staple fix that shouldn't be mocked tbh. It works and is efficient.

As for why the issues occur, they're almost always down to a pebkac of some sort.