retired_jorie

My company is running an online media analysis system for the DCMS. We needed to keep it simple and allowing the user little or no opportunity to feck things up operationally.

Users are generally complete morons and unless they have some knowlege of the systems or area they are working in, which few are, why allow them that flexibility ?

retired_jshendel

We had a chance to do that when we got our new system as i've described above. What seemed like a plane load of Yanks came over for a week to speak to everyone about what they needed from the system, what needed changing, making better etc.

They never did any of it as far as i am aware </BLOCKQUOTE>

We had a handful of "experts" showing us/helping us with queries today. A few of them had only just used the system this morning, and werent meant to be the ones we could turn to for help

retired_bigsean999

Sounds pretty much like my day tbh.

New system in at customers, hand holding etc. Difference Is I know how it works and you can correct your mistakes.

retired_kevh16

Surely it would just be best if the NHS got its own in house IT department? With the money they're spending on it, developing much of their software in house could possibly be a more efficient solution. As far as I'm aware they currently out source all of this to major IT consultancies?

retired_jshendel

Dicom developed this system, if anyone has heard of them?

retired_jorie

If you think external IT companies are inefficient, think what a disaster civil service IT operations would make of organising a nation wide NHS system.

retired_bigsean999

Yeh

The NHS D1k4 IT Department would be a fantastic hole for cash to get poured into.

retired_derek

What xbilly said.

It's completely impractical at the moment, which is why the trusts are outsourcing.

Add in that the trusts are responsible for their own IT as opposed to the NHS as a whole and it would be an utter nightmare trying to get them all to be synchronised. You'd be talking costs in the millions just to do that.

Not practical in any way shape or form.

retired_prettygirl9156

batch - Misys are a bunch of cowboys anyway - one company that I would NEVER work for in any way - despite them advertising positions at their Worcester office that even I could do well.

We had a superb computer appointments system when I worked at the main hospital in Worcester years ago.

It would book clinics when no doctors were available, cancel them at random when doctors were around, and here's the deal breaker.

It used to send letters out to families of deceased patients telling them that said dead patient was to attend clinic.

And that was not a one off either

retired_kevh16

If you think external IT companies are inefficient, think what a disaster civil service IT operations would make of organising a nation wide NHS system. </BLOCKQUOTE>

ha, true. I was thinking more of a private sector firms internal IT departments. Forgot that a public sector one would essentially be a many billion pound blackhole.