Insanemadman

Why on earth is delivery £5?

Paul Bacon

Proving the problem isnt you cant get online

T!mbo

Profiteering because they need it if their latest figures are anything to go by.

The Rafalution

my housemate works for them, used to be tech support (as in helpline when it all goes wrong), but is now sales i think.

Razzler

Set up what ? It's easier than ever to set up PCs now, plugging in and installing software, etc

msteuk

My laptop is from PC World (), and when the DVD drive developed a mechanical fault I had to go through that 'Tech Guys' service to diagnose the problem before they'd replace the drive under my warranty.

The advice they gave me was ridiculous. Despite describing what was clearly a mechanical problem (wouldn't read discs, made a horrible clicking noise as it was trying to do so) the first guy was adamant that I should try re-installing the drivers. He talked me through the process, got confused halfway through, and then told me there was clearly something wrong with the way Windows was configured.

The next guy told me he wouldn't action a replacement until I had done a complete system recovery - meaning I had to back up all my data, re-burn all my music etc. Twats.

Ranjith

I notice that it doesn't even get you a guaranteed reponse time or that it is even a freephone number!

Bunch of pirates.

Tim Madisun

That's got to be worth £90, right?!

dmckay

Thats what happened to me, in the end i just said "i'm absolutely adamant its a hardware problem and nothing at all to do with the way my windows is configured" and he just drop it off at your local store and we'll pick it up.

LFCfan

If you do that, make sure you back up all your data, just in case.