[retired_kellywinkler42]

Here’s hoping my faith in all things OTF is correctly placed.

I’ve got broadband only through Virgin Media. It was working fine via the RJ45 at my old flat (USB wouldn’t work for some reason).

I moved house and they cut off the connection to my old box and told me that they would send a new box of broadband goodies. This arrived on Friday so I hooked it up, called Virgin and activated it. This went fine as the cable light on the box went solid green. Once connected to the pc the pc light on the box was flashing green.

The PC knew that it was connected to the box and was receiving a signal however it could not send anything and I’m unable to get online.

I tried using the new RJ45 that they provided but I still had the same problem. I called virgin back who after much fannying about put me through to their tech team who were no help. I told him that when I connected it up to my old box which no longer had a signal (and they said they could not reactivate) the pc light was solid green but tech said it is supposed to flash which I doubt.

They ended up blaming my drivers although my pc says that they are still on there and fine. Tech were going to give me another number for a more expensive tech line or advised me to call another computer support line. I thought I’d give OTF a bash!

Any suggestions?

[retired_luvbugg01]

Questions rather than answers, but this would be my thinking:

Are you plugged into the first phone point in the house? Do you have the filter installed? Have you had the line checked for noise? Did the previous occupants receive broadband OK?

[retired_kellywinkler42]

We don't have a phone so it's directly into the virgin hub thing and virgin confirmed that connection is working. I reckon the broadband box is faulty.

Can anyone else please confirm to me if you have virgin broadband does the pc light stay solid green or flash when you are hooked up?

[marynot]

is this cable or adsl broadband?

[retired_kellywinkler42]

It's cable.